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Return Policy

Defective Items

Defective items may only be exchanged and must be made within 1 year of the purchase. Defective items must be returned with the same items included in the original order. If an item arrives in an unacceptable condition as a result of a manufacturer defect, we will send you a pre-paid return shipping label.

If you request an exchange, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. If you need a replacement item right away, we suggest placing a new order on our website, or email us at sales@canadabrakes.com.com or call us at 800-257-0632 for expedited ordering. Express shipping charges may apply for rush orders.

All items returned for exchange require a Return Authorization Number (RA#). To get an RA#, email sales@canadabrakes.com.com with your order number. State the reason for the exchange and your phone number so we can contact you. Also, attach any images as necessary. We'll call you or email you within 24-48 hours (allow additional time for weekends and holidays) with an RA#. Shipments without a proper Return Authorization Number (RA#) will be charged a 15% restocking fee.

canadabrakes.com will not reimburse labor charges or installation fees under any circumstances. Nor will canadabrakes.com reimburse for any damages incurred during installation or use of product.
Exchanges

Defective items may only be exchanged and must be made within 1 year of the purchase. Defective items must be returned with the same items included in the original order. If an item arrives in an unacceptable condition as a result of a manufacturer defect, we will send you a pre-paid return shipping label.

Non-defective items returned for exchange must made within 60 days and be in a new and ready-to-sell condition with all original packaging, paperwork and parts included. Exchanges for non-defective items will be charged a 15% restocking fee and shipping costs. Items returned for reasons other than defect or canadabrakes.com error will not be provided with a pre-paid UPS return label.

If you request an exchange, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. If you need a replacement item right away, we suggest placing a new order on our website, or email us at sales@canadabrakes.com or call us at 800-257-0632 for expedited ordering. Express shipping charges may apply for rush orders.

All items returned for exchange require a Return Authorization Number (RA#). To get an RA#, email sales@canadabrakes.com with your order number. State the reason for the exchange and your phone number so we can contact you. Also, attach any images as necessary. We'll call you or email you within 24-48 hours (allow additional time for weekends and holidays) with an RA#. Shipments without a proper Return Authorization Number (RA#) will be charged a 15% restocking fee.

canadabrakes.com will not reimburse labor charges or installation fees under any circumstances. Nor will canadabrakes.com reimburse for any damages incurred during installation or use of product.
Restocking Fees

Items returned for reasons other than defect or canadabrakes.com error must be received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) and will be subject to a 15% restocking fee.

Shipments received without a valid RA# clearly posted on the outside of the box will be charged a 15% restocking fee.
Holiday Returns

During the holiday season, canadabrakes.com makes it easier than ever for you or your gift recipients to return items.

As with any of our returns, items must be in an unused, new condition and include original packaging and paperwork in order to receive a refund. All other standard return policies/procedures apply.

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